FAQ
Frequently Asked Questions
Find answers to common questions about Price Axiom software.
General
Price Axiom builds trading process, tools and performance software for discretionary traders. Our flagship product, Cognitive Hub, is a NinjaTrader 8 software product that helps traders bring more structure to planning, execution, behavioral review, and trade journaling.
Our tools are designed for active traders who are serious about improving discipline, execution, and review. This includes futures traders, forex traders, and anyone using NinjaTrader 8 who wants a more structured trading workflow.
No. Price Axiom software does not provide trade signals, entry/exit calls, or trading advice. Our tools are built to support planning, structure, review, and behavioral awareness so you can follow your own process more consistently.
We make no claims about profitability. Our software helps you build discipline and identify behavioral patterns, but trading results depend on many factors including your strategy, market conditions, and risk management. Trading involves substantial risk of loss.
Product
Currently, the Cognitive Hub is available exclusively for NinjaTrader 8. We may expand to additional platforms in the future based on demand.
No, the Cognitive Hub works with both the free and licensed versions of NinjaTrader 8. However, some advanced features may benefit from NinjaTrader's premium data feeds.
Yes. Cognitive Hub includes a companion Trade Journal that works with your saved trade data to support historical review, analytics, scoring, screenshots, and behavioral pattern analysis.
Updates are currently delivered directly by the Price Axiom team. If you need the latest build, licensing help, or a replacement download, email support@priceaxiom.com. Eligible customers receive supported product updates for the purchased product at no additional cost.
Pricing & Licensing
Cognitive Hub is sold as a one-time purchase. There is no recurring fee for the core software product. Ongoing updates for the purchased product are included as described in the license terms, while optional future services, add-ons, or subscription-based features may be separate.
Payment methods are processed by our checkout provider. PriceAxiom currently uses Whop for checkout and post-purchase handling.
Yes. Cognitive Hub is a digital software product, and refunds are generally not available after license delivery, download, or product access has been provided, except where required by applicable law. See our refund policy page for complete details.
Any pricing changes or limited promotions will be communicated on the website and in release notes when available.
Support
Start with the documentation and FAQ for product usage questions. For billing, licensing, access issues, installation blockers, broken documentation, or bug reports, email support@priceaxiom.com.
We aim to respond to support emails within 24–48 business hours. More complex issues may take longer, but we’ll reply with the next steps by email.
Not currently. We focus on direct support to ensure quality assistance. We may introduce community features in the future.
Email support@priceaxiom.com with bug reports or feature requests. Include reproduction steps, screenshots, and platform details when possible so we can review the request accurately.
Still have questions?
If you cannot find the answer you are looking for, our support team is here to help.