Frequently Asked Questions

Price Axiom creates software and indicators for NinjaTrader 8. Our flagship, Cognitive Hub, brings planning, live risk awareness, automatic trade capture, and behavioral review into one workflow.

Our tools are built for discretionary NinjaTrader 8 traders. Cognitive Hub focuses on planning, execution, and behavioral review; companion indicators add chart notes and market context. Each product page explains its features and requirements.

No. Price Axiom develops software and indicators for NinjaTrader 8. Each product page explains that tool's features and limitations. You choose how to use the tools and remain responsible for your trading decisions.

We make no claims about profitability. Trading results depend on your strategy, market conditions, execution, and risk management. Trading involves substantial risk of loss.

Currently, the Cognitive Hub is available exclusively for NinjaTrader 8. We may expand to additional platforms in the future based on demand.

No, Cognitive Hub works with both the free and licensed versions of NinjaTrader 8. Each product lists its own data needs in the requirements section of its product page — some indicators call for specific market data (for example, Level 2 depth data will be needed by some upcoming tools).

Yes. Cognitive Hub includes a built-in Trade Journal that works with your saved trade data to support historical review, analytics, scoring, screenshots, and behavioral pattern analysis.

Updates are delivered through your Price Axiom account — download the latest build of each product you own from your account products page, and watch the release notes for update announcements. Eligible customers receive supported product updates for the purchased product at no additional cost. If you need licensing help or run into a download issue, email support@priceaxiom.com.

Cognitive Hub is sold as a one-time purchase. There is no recurring fee for the core software product. Ongoing updates for the purchased product are included as described in the license terms, while optional future services, add-ons, or subscription-based features may be separate.

Payment methods are processed by our checkout provider. Price Axiom currently uses Whop for checkout and post-purchase handling.

Yes. Cognitive Hub is a digital software product, and refunds are generally not available after license delivery, download, or product access has been provided, except where required by applicable law. See our refund policy page for complete details.

Any pricing changes or limited promotions will be communicated on the website and in release notes when available.

Use the documentation and FAQ for installation, setup and product usage questions. For paid products, customers can also ask the AI assistant when it is available. Direct support at support@priceaxiom.com is for billing, licensing, account or download access problems and reproducible product bugs.

We aim to respond to support emails within 24–48 business hours. More complex issues may take longer, but we’ll reply with the next steps by email.

Not currently. Use the documentation and FAQ for product questions; for paid products, the AI assistant is also there when available. Direct support handles billing, licensing, access problems and reproducible product bugs.

After following the documented setup, report a reproducible product bug through your account support tickets or email support@priceaxiom.com. Include your product version, steps to reproduce, expected behavior, actual result and relevant error messages or screenshots.