FAQ
Frequently Asked Questions
Find answers to common questions about Price Axiom software.
General
Price Axiom is a software company focused on trading psychology and execution tools. Our flagship product, the Cognitive Hub, is a NinjaTrader indicator that helps traders build discipline, track behavioral patterns, and improve execution quality.
Our tools are designed for active traders who are serious about improving their discipline and execution. This includes futures traders, forex traders, and anyone using NinjaTrader 8 who wants to address the psychological side of trading.
No. Price Axiom software does not provide trade signals, entry/exit indicators, or trading advice. Our tools focus exclusively on the behavioral and psychological aspects of trading—helping you follow your own rules better.
We make no claims about profitability. Our software helps you build discipline and identify behavioral patterns, but trading results depend on many factors including your strategy, market conditions, and risk management. Trading involves substantial risk of loss.
Product
Currently, the Cognitive Hub is available exclusively for NinjaTrader 8. We may expand to additional platforms in the future based on demand.
No, the Cognitive Hub works with both the free and licensed versions of NinjaTrader 8. However, some advanced features may benefit from NinjaTrader's premium data feeds.
Yes, the Cognitive Hub includes a companion Trade Journal application that syncs with your indicator data. This provides comprehensive analytics, emotion tracking, and historical review capabilities.
Updates are currently delivered directly by the Price Axiom team. If you need the latest build, licensing help, or a replacement download, email support@priceaxiom.com. Lifetime license holders receive eligible product updates at no additional cost.
Pricing & Licensing
The Cognitive Hub is a one-time purchase with lifetime access. There are no monthly fees or recurring charges. You own it forever and receive all future updates.
Payment methods will be presented by the active merchant of record or checkout provider once checkout is enabled. Lemon Squeezy is planned first, with room for additional providers later.
Yes. Cognitive Hub is a digital software product, and refunds are generally not available after license delivery, download, or product access has been provided, except where required by applicable law. See our refund policy page for complete details.
Any pricing changes or limited promotions will be communicated on the website and in release notes when available.
Support
Email support@priceaxiom.com for support, billing, or product questions. We also maintain documentation and FAQs covering installation, configuration, and common issues.
We aim to respond to all support requests within 24-48 hours during business days. Complex issues may take longer to resolve, but we'll keep you updated on progress.
Not currently. We focus on direct support to ensure quality assistance. We may introduce community features in the future.
Email support@priceaxiom.com with bug reports or feature requests. Include reproduction steps, screenshots, and platform details when possible so we can review the request accurately.
Still have questions?
If you cannot find the answer you are looking for, our support team is here to help.