Support
How can we help?
Find answers in our documentation, browse FAQs, or email support@priceaxiom.com for billing, licensing, or product help.
Start here
Email Support
For installation help, billing questions, or license issues, email support@priceaxiom.com. The web support form is not live yet.
Support Email
support@priceaxiom.com- Include your product name and purchase email for billing or license questions.
- For technical issues, include your NinjaTrader version, Windows version, and screenshots or errors.
- We review requests in the order they arrive and reply with the next steps by email.
Response Time
We aim to respond to all support requests within 24-48 hours during business days. Complex issues may take longer, but we will keep you updated on progress.
What to Expect
- Email your request with as much detail as possible
- Our team reviews the issue and responds by email
- We may ask for logs, screenshots, or order details
- Follow up until resolved
Diagnostic Information
For technical issues, include your NinjaTrader version, Windows version, and any error messages. The Cognitive Hub can generate a support package with relevant diagnostic data.
If your current build supports support-package export, attach it to your email along with screenshots and the steps needed to reproduce the issue.
Email attachments and screenshots help us troubleshoot faster.