Support
Documentation-first support
Start with the documentation, FAQ, and release notes for product usage questions. Email support@priceaxiom.com for billing, licensing, access issues, installation blockers, broken documentation, or bug reports.
Start here
Email Support
For billing, licensing, access issues, installation blockers, broken documentation, or bug reports, email support@priceaxiom.com. The web support form is not live yet.
Support Email
support@priceaxiom.com- Include your product name and purchase email for billing or license questions.
- For technical issues, include your NinjaTrader version, Windows version, and screenshots or errors.
- We review requests in the order they arrive and reply with the next steps by email.
Response Time
We aim to respond to support emails within 24–48 business hours. More complex issues may take longer, but we’ll reply with the next steps by email.
What to Expect
- Email your request with as much detail as possible
- Our team reviews the issue and responds by email
- We may ask for logs, screenshots, or order details
- Follow up until resolved
Diagnostic Information
For technical issues, include your NinjaTrader version, Windows version, and any error messages. The Cognitive Hub can generate a support package with relevant diagnostic data.
If your current build supports support-package export, attach it to your email along with screenshots and the steps needed to reproduce the issue.
Email attachments and screenshots help us troubleshoot faster.