Privacy Policy

Overview

Price Axiom is operated by BytWorx LLC (“we,” “us,” or “our”). We are responsible for the personal-information processing described in this policy.

Where applicable privacy law uses the term “controller” or “business,” we are the controller or business for processing whose purposes and means it determines. Third parties may independently determine some processing under their own privacy notices.

This policy explains how Price Axiom collects, uses, discloses, stores, and protects personal information when you visit the website, create an account, purchase or request software, activate or download a product, contact support, or use the support assistant. It also explains the important boundary between data stored locally by Price Axiom software and information you choose to send through online services.

Information We Collect

Account and profile information

We process your email address, optional name, account identifier, account status, communication preference, and account timestamps. Supabase handles authentication credentials and sessions; Price Axiom does not store your plaintext password in its public profile database.

Purchases, entitlements, and licenses

We receive and maintain checkout email, customer and order references, product and offer information, amount and currency, payment status, entitlement status, license keys or references, fulfillment status, and related timestamps. Hosted checkout providers handle payment credentials. Price Axiom does not intentionally receive your complete payment-card number from a hosted Whop checkout.

Activation and download records

We process the email used for NinjaTrader activation, product and licensing identifiers, current or prior authorized email, activation status, change cooldowns, error and audit events, download artifact and version, download outcome, IP address, browser user agent, and timestamps. Necessary activation identifiers are sent to the applicable NinjaTrader licensing service.

Free-product requests

When you request a free product, we process your email address, requested product, confirmation and fulfillment status, IP address, browser user agent, and timestamps to send the confirmation, provide access, prevent abuse, and keep an audit record.

Support and communications

Support tickets and emails may contain your subject, message, replies, priority, product, purchase details, and any logs, screenshots, attachments, system information, or diagnostic packages you voluntarily provide. Message excerpts may be included in transactional support notifications.

AI support assistant

When you use the support assistant, your current question, up to eight recent conversation messages, requested product, and public-or-customer documentation scope are sent to OpenAI to retrieve documentation and generate an answer. The current application does not intentionally include your account email or user ID in that request, but anything you type may be included. Do not submit credentials, brokerage information, payment-card data, or sensitive trading information in the assistant.

Website, device, security, and operational data

Website and API use may generate IP address, browser and device information, requested URL, referring page, timestamp, security and rate-limit records, diagnostic logs, commerce events, and error or incident details. We use this information to deliver the site, secure accounts and downloads, prevent abuse, diagnose failures, and understand service operation.

Local Product Data

During normal product operation, Cognitive Hub stores trading records, behavioral profiles, notes, screenshots, and configurations locally on your computer and does not automatically upload that content to Price Axiom. Product activation may still transmit the identifiers described above.

The local-storage boundary does not apply when you voluntarily include trading information, screenshots, logs, or a support package in a ticket, email, or AI chat. Information you submit for support is processed under this policy. You should review and redact account numbers, broker details, credentials, and unnecessary personal or trading information before sending it.

Cookies and Browser Storage

We use essential cookies and similar browser storage for account authentication, security, documentation-view preferences, checkout and fulfillment state, and support conversation continuity. Some temporary checkout and support identifiers are stored in session storage and normally disappear when the browser session ends.

The application may record page or commerce events when an analytics integration is configured. If we introduce non-essential analytics or advertising cookies that require consent, we will provide the notice and choices required by applicable law. Blocking essential storage may prevent sign-in, checkout recovery, or other account features from working.

How We Use Information

• Create and secure accounts and maintain user preferences
• Process and reconcile purchases, taxes, entitlements, and refunds
• Issue licenses, authorize activations, and deliver secure downloads
• Confirm and fulfill free-product requests
• Provide support, documentation search, and transactional communications
• Detect abuse, investigate errors, secure systems, and enforce policies
• Improve product, website, fulfillment, and support operations
• Comply with legal, accounting, tax, and regulatory obligations
• Send optional product news or offers only according to your communication preference

Service Providers and Other Recipients

We do not sell or rent personal information. We disclose information to service providers and other recipients for the business and legal purposes described below:

We may also disclose information when required by law; to protect users, Price Axiom, or others; to investigate fraud or security incidents; with your direction or consent; or as part of a merger, financing, acquisition, reorganization, or sale of assets subject to appropriate safeguards.

International Processing

Price Axiom and its service providers may process information in the United States and other countries where they operate. Those countries may have privacy laws different from the laws where you live. Details about a provider's locations and contractual transfer safeguards are available in that provider's privacy and data-processing documentation. Contact us if you need information about a particular provider.

Retention

Retention periods vary by record type and are determined using the purposes described in this policy, account or entitlement status, support and security needs, provider reconciliation, applicable limitation periods, and accounting, tax, fraud-prevention, or legal requirements. For example, purchase, entitlement, licensing, and audit records may be retained after account closure when necessary to document a transaction, preserve a license, prevent duplicate claims, resolve disputes, or meet legal obligations.

We do not currently apply one automatic deletion schedule to every record category. Account closure and verified privacy requests are reviewed case by case against provider capabilities, backup cycles, technical constraints, and lawful retention exceptions. For record-specific retention information or a privacy request, use the contact below.

Your Choices and Rights

Depending on where you live, you may have rights to:

• Request access to or a copy of personal information
• Request correction of inaccurate information
• Request deletion, subject to lawful retention exceptions
• Object to or restrict certain processing
• Request portability of information you provided
• Withdraw consent where processing depends on consent
• Appeal or complain to an applicable privacy authority

You can change optional product-news preferences in account settings. Transactional messages about accounts, purchases, licensing, security, downloads, and support are not marketing messages and may continue when necessary to provide the service. We may need to verify your identity before completing a privacy request.

Security

We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls and provider security features. No transmission or storage system is completely secure, so we cannot guarantee absolute security. Protect your credentials and contact us promptly if you suspect unauthorized use.

Minors

Price Axiom accounts and trading software are not directed to people under the age of legal majority, and we do not knowingly sell or provide accounts to minors. If you believe a minor provided personal information, contact us so we can review and take appropriate action.

Changes to This Policy

We may update this policy as products, data practices, providers, or legal requirements change. We will post the revised policy with a new effective date and provide additional notice of material changes when appropriate.

Contact and Privacy Requests

To ask a privacy question or request access, correction, or deletion, email support@priceaxiom.com with “Privacy Request” in the subject line.