FAQ / Troubleshooting

This FAQ is built from the V1 reference stack:

• Quick Start
• Consolidated User Manual
• Screen and Field Reference support JSON
• Technical and Friendly parameter references

• 1. Installation and Import
• 2. Activation and Licensing
• 3. First Launch and Setup
• 4. Profile
• 5. Daily Plan
• 6. Readiness
• 7. Active Trade
• 8. Exit and Outcome
• 9. Trade Journal
• 10. Display and Layout
• 11. Parameters and Configuration
• 12. Alerts and Notifications
• 13. Data and Backup
• 14. Troubleshooting and Errors
• 15. Finding my way around

Short answer - Refresh the chart (F5), remove and re-add the indicator, as last resource remove the imports and re-import the package.

Detail - Follow the documented import flow first: Tools -> Import -> NinjaScript Add-On, then open your chart inddicators and navigate to the PriceAxiom folder, and add the Cognitive Hub indicator, then check if the indicator is in the list of added indicators. If you still do not see the hub, remove all imports related to Price Axiom Cognitive Hub from NinjaTrader and re-import the package.

Short answer - Use Show Main Window from the chart bar controls menu and verify the hub is not only minimized.

Detail - From NinjaTrader chart bar after Cognitive Hub is added to the chart, use Show Main Window. If the panel is minimized, use Hub quick button or check whether Show Minimized Hub Button (ShowChartRestoreButton, Group: Display) is enabled so you can restore it from chart view.

Short answer - Enter it in the "My Products" section of your Price Axiom account.

Detail - The product uses the email registered in the "My Products" section of your Price Axiom account to link your NinjaTrader license. Log in to www.priceaxiom.com, navigate to "My Products", find the NinjaTrader activation card, and enter the email there, you can update the email once every 24 hrs.

Short answer - Set email used for activation in your Price Axiom account, this is mandatory, then optionally inside the indicator review the environment settings path, maybe choose a practical view mode, window size, or color theme.

Detail - First-run priority is the email used for activation, then optionally review the Settings Folder Path (SettingsFolderPath, Group: Settings), and initial layout controls in Display such as View Mode (ViewMode), Panel Width (PanelWidth), Panel Height (PanelHeight), and Font Size (FontSize). Keep advanced color/style tuning for later.

Short answer - Use panel position and size parameters in the Display group.

Detail - Adjust Panel X (PanelX), Panel Y (PanelY), Panel Width (PanelWidth), and Panel Height (PanelHeight) in Group Display to set window placement. These are direct layout controls and are the fastest way to recover from off-screen or cramped startup layouts.

Short answer - Enable the minimized restore button and place it where it is always visible.

Detail - In Group Display, enable Show Minimized Hub Button (ShowChartRestoreButton), then adjust Minimized Hub Button X (ChartRestoreButtonX), Minimized Hub Button Y (ChartRestoreButtonY), Minimized Hub Button Color (ChartRestoreButtonColor), and Minimized Hub Button Opacity (ChartRestoreButtonOpacity). This matches the Minimized Hub Button behavior documented in the field and parameter references. Alternatively you can choose the 'Show Main Window' option from the chart bar menu to restore the main window.

Short answer - Profile Manager sets your baseline limits/behavior, Risk Controls defines safeguard logic, and Strategy Manager documents setup rules.

Detail - Use Profile Manager fields like Actual Risk Capital, Max Risk per Trade, and Max Daily Loss for baseline constraints. Use Risk Controls for warning/guard behavior such as Overtrading Detection and Stop Modification Detection. Use Strategy Manager for rule definitions like Entry Conditions / Confirmations / Exit Logic.

Short answer - Use Load / Save As / Apply in Profile Manager as your profile persistence workflow.

Detail - In Profile Manager, the screen reference lists Load / Save As / Apply as the core action cluster. Save stable profile baselines after major changes, then load the right profile before planning each session.

Short answer - Use the DNA report for a deterministic pattern reflection baseline and profile notes for explicit operating rules or self evaluation.

Detail - Behavioral Assessment and Trading DNA Report provides tendencies and recommendations; profile notes such as Biggest Challenge, Peak Conditions, and Struggling Triggers should be updated when your actual behavior shifts. Use both together, but do not treat report output as a substitute for explicit limits.

The DNA Assessment and DNA Report are meant to give you a deterministic perspective to reflect on your trading behavior. They do not automatically change your profile, safeguards, or risk limits, and they should not be treated as a perfect or final judgment of your behavior.

Think of them as tools to help you notice possible patterns more clearly. They do not replace honest self-reflection, personal judgment, or professional psychological advice. Their purpose is to support awareness, not to make decisions for you.

After reviewing the results, you can decide whether any of the insights are useful and whether you want to make changes to your profile or trading process.

Short answer - Record bias, key levels, concise narrative, and timing context.

Detail - Focus on Higher Time Frame Bias, Support / Resistance levels, Plan Narrative, and News Events / Market Times. The user guide explicitly recommends short, practical plans rather than long narrative logs.

Short answer - Use Configure Market Times and Configure News Events, then save back to the plan.

Detail - The field reference paths are Daily Plan -> Market Times and Daily Plan -> News Events. Typical controls include Event Name, Time, and template actions. For time basis behavior, use News Time Basis (NewsTimeBasis, Group: Alert Settings) with valid values Local and Chart.

Short answer - Confirm level plotting is enabled and validate level formatting settings.

Detail - First retry Plot to Chart from Daily Plan, then verify Enable Level Plotting (EnableLevelPlotting, Group: Key Levels) is true. Check Level Separators (LevelSeparators) and styling defaults like Default Line Style (DefaultLevelLineStyle) and Default Zone Opacity (DefaultLevelZoneOpacity) so level parsing and rendering are valid.

Short answer - Review account status, restrictions, checklist completion, and risk math before entering.

Detail - Use Account Readiness Header, Hard Blocks / restrictions, Checklist, and Risk Awareness in that order. This aligns with the troubleshooting recommendation in the user guide and reduces impulsive entries.

Short answer - Use the readiness checklist load/save link actions tied to strategy selection.

Detail - In Readiness, use Strategy selector plus Link / Load / Save checklist to persist checklist variants per setup. Confirm final intent with I will copy this trade where applicable.

Short answer - Check checklist gating and planning button visibility settings.

Detail - In chart planning parameters, Fade Long/Short by Checklist (FadeLongShortByChecklist, Group: Trade Visualization - Chart Buttons) can visually gate button emphasis. Also verify Long / Short controls are present in Trade Planning and On-Chart Overlays and that no readiness hard block is active.

Short answer - Track live P and L, time-in-trade, and active violations together.

Detail - Core live fields in Active Trade are Live P&L, Time in Trade, and Live violations / alerts. This triad is the quickest way to balance trade state, timing risk, and rule compliance.

Short answer - Use Action History and reason tags every time you alter management.

Detail - The guide emphasizes manual interventions tagging as meaningful data. In Active Trade, log changes with Action History and Reason tags, then carry that context into recap.

Short answer - Yes, use the documented save-to-recap behavior in Active Trade.

Detail - The field reference includes Save and go to recap behavior. Use it to reduce context switching and ensure Exit and Outcome entries are completed while details are still fresh.

Short answer - Capture outcome metrics, trade log notes, tags, and evaluation quality.

Detail - At minimum, review Net / Gross Realized P&L, R-multiple, and Trade Log, then assign Tags and execution/disciplined context. This makes later journal analysis materially better.

Short answer - Capture or paste the screenshot, then maintain caption/delete hygiene before saving.

Detail - Use Capture Screenshot or Paste Screenshot, then manage Screenshot caption / delete. Treat screenshots as evidence tied to trade context, not as detached media.

Short answer - Use save and journal access actions from Exit and Outcome.

Detail - Use Save Changes / Access Trade Journal from Exit and Outcome when recap is complete. This is the fastest path from post-trade logging to historical review.

Short answer - Use dashboard filters first, then export CSV from the same view.

Detail - In Trade Journal Dashboard, apply Date filters and Account / Symbol / Strategy filters, set P&L mode (Net/Gross), then run Export CSV. This preserves a clear query-before-export workflow.

Short answer - Select the trade in Trade History and open Trade Detail View.

Detail - Use Trade History -> Select / View, then inspect Net / Gross P&L / Commissions, R-multiple / MAE / MFE, Execution / Discipline / Alignment, Screenshots, and Tags in Trade Detail View.

Short answer - Add only review-critical widgets and save dashboard state.

Detail - Use Add Widget / Auto Arrange / Grid / Clear / Save / Load on the dashboard. In Add Widget Modal, use Widget search, Multi-select, then Add Selected / Confirm.

Short answer - Set View Mode and then assign pane tabs for your workflow.

Detail - View Mode (ViewMode, Group: Display) valid values: SinglePane, TwoPane, ThreePane. For split modes, configure Left Pane Tab (LeftPaneTab), Center Pane Tab (CenterPaneTab), and Right Pane Tab (RightPaneTab) with values such as Profile, DailyPlan, Readiness, ActiveTrade, ExitOutcome, and Analysis.

Short answer - Use Color Theme and background mode/opacity controls in Display.

Detail - Color Theme (ColorTheme, Group: Display) valid values: User, NinjaTrader, Default, DarkMode, LightMode, HighContrast, Minimal, Cyberpunk, Professional, Ocean, Sunset, Terminal, Amiga. For background behavior, use Window Background (WindowBackground) valid values Solid, SemiTransparent, Transparent, plus Background Opacity (BgOpacity).

Short answer - Set text mode first, then user text color if needed.

Detail - Use On-Chart Floating Buttons Text Mode (ChartButtonsTextMode, Group: Display) with valid values Theme and User. If set to User, configure On-Chart Floating Buttons Text Color (User) (ChartButtonsTextColor). For placement and panel behavior, use related controls in Trade Visualization - Chart Buttons such as Chart Plan Buttons In Panel (ChartPlanningUsePanel), Chart Panel X (ChartPlanningPanelX), and Chart Panel Y (ChartPlanningPanelY).

Short answer - Check Settings Folder Path for storage root and Product Version for build context.

Detail - In Group Settings, use Settings Folder Path (SettingsFolderPath) to verify where config artifacts are written. Use Product Version (ProductVersionDisplay) to confirm the active product version when comparing behavior across environments.

Short answer - Set display mode and style parameters in Trade Visualization.

Detail - Display Mode (TradePlanMode, Group: Trade Visualization) valid values: Lines, Areas. For style control also use Border Style (TradePlanLineStyle, valid values Solid, Dash, DashDot, DashDotDot, Dot) and width/opacity controls like Border Width (TradePlanLineWidth) and Planning Lines Opacity (PlanningLinesOpacity).

Short answer - Because tab assignment parameters are mode-dependent on split layouts.

Detail - Left Pane Tab (LeftPaneTab), Center Pane Tab (CenterPaneTab), and Right Pane Tab (RightPaneTab) are in Group Display and are functionally tied to View Mode (ViewMode) split states (TwoPane or ThreePane). Set View Mode first, then configure pane tabs.

Short answer - Enable progressive warnings, set a practical threshold, and enforce cooldown.

Detail - In Group Alert Settings, use Enable Progressive Warnings (EnableProgressiveWarnings), Warning Threshold % (WarningThresholdPercent), and Alert Cooldown (Seconds) (AlertCooldownSeconds) together. Add Progressive Warning Alert Sound (ProgressiveWarningAlertSound) only after thresholds are tuned.

Short answer - Use News Time Basis and warning lead-time controls.

Detail - News Time Basis (NewsTimeBasis, Group: Alert Settings) valid values: Local, Chart. Pair this with News Warn Minutes Before (NewsWarnMinutesBefore) and News Alert Sound (NewsAlertSound) so event timing and alert modality are consistent with your workspace clock.

Short answer - Yes, use lock-at-limit and critical sound settings.

Detail - In Group Alert Settings, set Lock Readiness at 100% (LockReadinessAtLimit) and configure Critical Risk Alert Sound (AccountKillerAlertSound) for high-severity notification behavior. This complements risk-limit controls from Profile and Readiness hard-block checks.

Short answer - Back up both configuration and trade logs from About/Maintenance.

Detail - Use Backup Configuration and Backup Trade Logs in About / Maintenance whenever profile/risk/layout settings change materially. This gives you a fast rollback and preserves review continuity.

Short answer - Generate the support package before troubleshooting changes.

Detail - Use Prepare Support Package from About / Maintenance before making additional edits. Include reproducible steps and current Product Version (ProductVersionDisplay) when sending diagnostics.

Short answer - Yes, use the state-management auto-save interval parameter.

Detail - Auto-Save Interval (seconds) (AutoSaveIntervalSeconds, Group: State Management) controls periodic save cadence. Set this to a practical interval aligned with your workflow speed and tolerance for unsaved edits, this does not generate a backup.

Short answer - Back up now, then test changes incrementally.

Detail - From About / Maintenance, run Backup Configuration and Backup Trade Logs first. Then test one setting cluster at a time (for example layout, then alerts, then risk controls), so regressions are easy to isolate.

Short answer - Reduce safeguard count and trim plan verbosity to only review-useful fields.

Detail - The user guide advises simplifying safeguards and shortening Daily Plan narratives. Start with critical controls (Max Daily Loss related warnings, stop-modification/profit-erosion style safeguards), and remove low-value alerts that do not influence decisions.

Short answer - Improve upstream data quality in Active Trade and Exit and Outcome.

Detail - Ensure Action History and Reason tags are used during live management, then complete concise, specific Trade Log and Tags in recap. Journal quality is directly constrained by consistency and specificity of these upstream fields.

Short answer - Yes, the tool has an extensive tooltip system. Simply hover over fields and parameters to see tooltips with descriptions and usage tips.

Detail - The tooltips are designed to provide immediate, contextual information about each field and parameter, many of the tooltips are dynamic and include descriptions of what the field does or about the workflow. This allows you to explore and understand the functionality of the tool without needing to reference external documentation constantly.